Every tool your team needs to win on WhatsApp
From AI-powered replies to enterprise automation — explore the full Zappp platform, feature by feature.
An AI teammate that never sleeps
Answer questions, qualify leads, and resolve common issues instantly with an AI chatbot trained on your business.
- Understands intent and context, not just keywords
- Escalates seamlessly to a human when needed
- Learns from every conversation over time
Use case — A retail brand uses the AI Chatbot to answer sizing and shipping questions in under 3 seconds, day and night.
Campaigns that reach thousands, instantly
Send personalized, approved WhatsApp broadcasts to your entire contact base with a few clicks.
- Dynamic fields for true 1:1 personalization
- Segment by tag, activity, or purchase history
- Live delivery, open, and reply tracking
Use case — An e-commerce team schedules a flash-sale broadcast that drives 60% of the day's revenue within two hours.
Every customer, one clear view
Track every lead and customer relationship without switching tabs or duplicating data entry.
- Unified contact timeline across every channel
- Custom pipelines for sales and support
- Automatic enrichment from conversations
Use case — A B2B agency replaces three spreadsheets with a single CRM view synced straight from WhatsApp.
One inbox, your whole team
Collaborate on conversations with internal notes, assignments, and status tracking built in.
- Assign chats to the right teammate automatically
- Internal notes keep context in one place
- Avoid duplicate replies with live presence
Use case — A support team of 12 handles 4x the ticket volume after moving from personal phones to a Shared Inbox.
Journeys that run themselves
Design no-code automations that trigger on events, tags, keywords, or time delays.
- Visual, drag-and-drop flow builder
- Branch logic based on customer responses
- Trigger from forms, tags, or external events
Use case — A SaaS company automates onboarding so every new signup gets a tailored welcome sequence, hands-free.
Clarity on what's actually working
Understand campaign performance, response times, and conversion trends at a glance.
- Real-time dashboards, no manual exports
- Funnel views from first message to sale
- Custom reports for every stakeholder
Use case — A marketing lead spots an underperforming campaign within an hour instead of at month-end.
Plug Zappp into anything
Send and receive real-time events between Zappp and your internal systems.
- Inbound and outbound webhook support
- Reliable retries and delivery logs
- Event filters so you only get what matters
Use case — An operations team triggers order-status updates in WhatsApp the moment a shipment ships.
Built for developers, too
A clean, well-documented REST API for building fully custom experiences on top of Zappp.
- Full access to contacts, messages, and flows
- Sandbox environment for safe testing
- Rate limits designed for production scale
Use case — An engineering team builds a custom loyalty bot on top of the Zappp API in under a week.
Approved templates, zero guesswork
Create, submit, and manage WhatsApp-approved message templates directly inside Zappp.
- Guided template builder with compliance checks
- Variables for personalized, reusable templates
- Track approval status in real time
Use case — A logistics company manages 40+ approved templates for every stage of the delivery journey.
Turn conversations into pipeline
Capture, score, and route leads automatically so nothing falls through the cracks.
- Auto-capture from forms, ads, and chat
- Lead scoring based on intent and activity
- Instant routing to the right rep
Use case — A real-estate team qualifies inbound leads automatically and cuts response time to under a minute.
Built for teams, not just agents
Roles, permissions, and workload views keep growing teams aligned and accountable.
- Granular roles and permissions
- Workload balancing across agents
- Performance insights per teammate
Use case — A 30-person support org uses workload views to balance chats evenly during peak hours.
See Zappp in Action
Book a personalized walkthrough with our team.